Yoni’s passion for the ICT-BPO industry grew through his experience working with the Caribbean’s most awarded hotel group, Sandals and Beaches Resorts International, where he served as Global Director of Site Operations managing 15 business units globally. He is currently the president of the Business Process Industry Association in Jamaica and represents the ICT-BPO industry on several private and public sector committees geared toward enhancing the sustainable development and growth of the ICT-BPO sector.

He was recognized in Jamaica as ‘The 2013 Employer of the Year’ as a result of the great value and emphasis placed on employee satisfaction and company culture at itel-BPO. He was also ranked amongst the 50 most influential executives in Nearshore outsourcing for the Latin American and Caribbean region.

Marie comes to us with over 15 years of experience in the BPO industry and has worked with Fortune 500 Companies such as Xerox, ACS, National Processing Company and the well-known E-Services Group International.

She has had extensive experience in managing small, medium and large clientele– ensuring that the goals of the organization, clients’ and by extension the employees are achieved. She strongly believes that the employees are the life blood of the organization and supports a “family based” culture as evident with Itel-BPO’s mandate.

Formerly a member of a team of IT professionals for ACS a Xerox company, where he was directly responsible for planning and implementing technology solutions to meet the growing demands of the business.

Has worked in the ICT industry for more than a decade specifically in Systems Management, Network Management and Software Development disciplines. Duane holds many certifications including (MCSE, MCSA, MCDBA and CCNA).

Has worked in the Industry for more than seven years as a Director in the Training and Development field and has a vast knowledge and understanding of different coaching techniques and practices used to break cultural barriers to maximize upon each learning area. Key strengths reside in the creation and designing of LMS Systems, Quality Assurance, Coaching and agent development.

Shurland holds a Certifications in CCNA, CCNP, Business Administration, Six Sigma, Data Mining and Advanced Learning Development Programs.

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Michael brings almost a decade of call center operations experience and expertise, having managed large operations for some of the largest, well-known international IT and telecommunication firms. Michael is directly responsible the day-to-day operations of the site, which includes budgeting and the development and design of programs to meet and exceed the expectations of the clients and staff.

Michael attended Church Teachers College on a full scholarship and attained his Diploma in Advanced Mathematics he is currently enrolled in University College of the Caribbean in pursuant of his Executive Master’s degree in Business administration.

Lisa’s passion is people! She spearheads the Branson Centre of Entrepreneurship-Caribbean, a non-profit initiative that gives aspiring entrepreneurs the hope, mentorship, and business skills to thrive and grow their businesses. She holds a BA in Economics (magna cum laude), a BA in Architectural Studies (magna cum lade) from Tufts University and a Masters of Public Administration in International Development from Harvard University’s Kennedy School. She also sits on the Economic Planning Committee of the Private Sector Organization of Jamaica.

Michelle has 15 years of experience in the BPO and Service Industries. She has distinguished herself in the area of Human Capital Management and Client Services. Michelle has been responsible for establishing the HR function within the fast paced BPO environment. She designed and executed specialized HR programs; provided industrial relations advice; coached line managers in the implementation of HR principles and developed and documented procedures for organizations in keeping with best practices. She has successfully recruited over 2000 team members in multiple disciplines giving valuable support and guidance to product line managers, ensuring the right fit and encouraging productivity of their teams.